Privacy policy

Personal data

This privacy notice for BLS International Service Ltd ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://www.blsinternational.com/ , or any website of ours or Mobile Application that links to this privacy notice.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you still have any questions or concerns, please contact us at DPO@blsinternational.net,

Scope

This Policy applies to all personal information that we collect about you, whether online, offline, or through our partners.

Purpose

We collect your personal information for the following purposes:

To process your visa application,
To Execute Provide Citizen and front end Services, Consular Services, Biometrics and Identity Management Service, Verification and Attestation, and Value Added Services
To provide you with customer support
To comply with applicable laws and regulations

WHAT INFORMATION DO WE COLLECT?

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the service and features you use. The personal information we collect may include the following:

Personal Information

Special Category of Personal Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following special categories of sensitive information:

Biometrics Data (Fingerprint and Photograph)

HOW DO WE COLLECT YOUR INFORMATION?

We may collect your personal information when you interact with us in the following ways:

When you visit our website to book an appointment: We may ask you for your name, email address, phone number and Passport Information to book your appointment

When you call our call center: We may ask you for your name, email address, phone number and Passport information so that we can help you with your visa application.

When you Visit our VAC (Visa Application Centre): When you visit our call centre we may collect physical documents as per instruction given by mission/Embassy

When you visit our website to avail others services: We may ask you for your personal information depending on the service you are requesting. Others Services include Citizen and fornt end Service, Consular Services, Biometrics and Identity Management, Verification and Attestation Services.

When you connect through social media: We may ask you for your personal information to revert your queries

When Travel Agents connect with us: When travel agents connects with us for products and services, we may ask personal information of applicants to execute services for which they have contacted.

When you visit at our website to cancel Appointment: When you visit our website to cancel your appointment, we may ask your personal information.

Automatically collected information: We automatically collect your IP address when you visit our website to book appointment. This information does not reveal your specific identity. We collect your IP address for safety and security purposes, to help us detect and prevent fraud.

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time by sending a mail at dpo@blsinternational.net

Contractual Obligations: We may process your information where we believe it is necessary to enter into a contract with you or performing our obligations under it.

Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your personal information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Legitimate interests: We may process your personal information where we believe it is necessary to execute our services, and to provide customer support

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

When we process your visa application, identity management, and other services (such as passport renewal), we may share or disclose your personal data with embassy, government/ diplomatic mission and third party agencies.

We will only share or disclose your personal data with these entities if it is necessary to provide the services you have requested or to comply with a legal obligation. We will take all reasonable steps to ensure that your personal data is protected when it is shared or disclosed.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to minors. By using the Services, you represent that you are at least the age of majority in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

We may transfer your personal information to countries outside of your home country. These countries may not have the same data protection laws as your home country. When we transfer your personal information to countries outside of your home country, we will take steps to ensure that your personal information is protected in accordance with this Policy.

WHAT ARE YOUR PRIVACY RIGHTS?

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Right to lodge a complaint with a supervisory authority: You have right to complaint with a supervisory authority.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you and some circumstances it may extend to additional two months if necessary (considering complexity and request volume) and in such circumstances we will inform you.

Please email us at DPO@blsinternation.net if you wish to make a request.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), by email at DPO@blsinternation.net

CHANGES TO THE POLICY:

Our privacy policy may be updated from time to time so you may wish to check them each time you submit personal information to us. The date of the most recent revisions will appear on this page.